Add your first task

Step 1 - Configure search query

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Deletion is irreversible. Want to do a test without using live data? Sandbox is installs are free. Or use the following example.

Create a new test user with the name John Doe and email address john.doe@example.com, give the user a tag test_user. Wait a bit for the user to be created (or the user won't be shown in the search). Then use Zendesk search with this query test_user created>10 minutes, and wait until the user shows up.

  1. The goal of this task is to delete all tickets that are solved more than 6 years ago.
  2. Open GDPR: Search & Destroy by click on the app's icon in the Nav Bar.
  3. Click on Add task in the navigation.
  4. Click on input field and type the following solved<6years (you are able to use all the search features you are used to in Zendesk)
  5. Select Tickets
  6. Click Search
  7. A list of tickets will show (if no tickets are found, that means you don't have any, adjust the tickets time in the query)
  8. Click Process

Step 2 - Configure processing

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  1. Type a name for your query, so in the future you know why it was created
  2. Click on Select an action and select Delete Ticket (take a moment to read all options)
  3. For this query we just want to do a one-off deletion, so Recurring needs to be deselected
  4. Select Permanently Delete, this will fully delete the ticket. Once the task has been processed, it  won't show in the Delete Tickets View.

Step 3 - See the query in action

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  1. GDPR: Search & Destroy routes you to the Current Queue page and will show you the query (and the progress there).