Investigations

Hi {{ticket.requester.first_name}},

Thank you [type="dropdown" options="for contacting us, for your feedback" default="for contacting us"].

We will investigate your case together with our [type="dropdown" options="warehouse/the carrier, finance team, product team" default="warehouse/the carrier"]. 
This investigation [type="dropdown" options="takes 3 business days, takes 5 business days, may take a couple of days" default="takes 3 business days"] and, as soon as we know more, we will get back to you.

We apologise for any inconvenience.

Kind regards,
{{current_user.first_name}}

Refunds

Hi {{ticket.requester.first_name}},

Our finance team has processed your refund request.
You should receive the amount of [type="dropdown" options="€, $, £" default="€"][type="number"].

If the amount isn't in your bank account in [type="dropdown" options="3 business days, 5 business days, 1 week" default="3 business days"], please reply to this email.

Kind regards,
{{current_user.first_name}}