Investigations
Hi {{ticket.requester.first_name}},
Thank you [type="dropdown" options="for contacting us, for your feedback" default="for contacting us"].
We will investigate your case together with our [type="dropdown" options="warehouse/the carrier, finance team, product team" default="warehouse/the carrier"].
This investigation [type="dropdown" options="takes 3 business days, takes 5 business days, may take a couple of days" default="takes 3 business days"] and, as soon as we know more, we will get back to you.
We apologise for any inconvenience.
Kind regards,
{{current_user.first_name}}
Refunds
Hi {{ticket.requester.first_name}},
Our finance team has processed your refund request.
You should receive the amount of [type="dropdown" options="€, $, £" default="€"][type="number"].
If the amount isn't in your bank account in [type="dropdown" options="3 business days, 5 business days, 1 week" default="3 business days"], please reply to this email.
Kind regards,
{{current_user.first_name}}