A dropdown/select field don't allow any input, however these fields let the agent decide. They can choose from a list of values.
What you'll learn:
- What the configuration options are
- How to configure this field (for admins)
- a starter use case
- A use case with all options
This field is created with the following configuration options
|type||dropdown||yes||a number or decimal field|
|options||comma separated list||yes||comma separated|
|label||Description above the field|
|default||Default selected option if not entered by agent|
|placeholder||Default shown option, not used|
How to configure (for admins)
Simply paste these codes in the text-editor of a macro comment field. The codes don't work in the macro comment field yet. They will be fired when as a macro is applied to a ticket.
Starter use case
The most basic example out there. No more copy-delete-replace bold text from a macro. Directly start typing to insert the text needed for this specific response. To configure a single line text field simply use this shortcode:
We will inform you about [type="dropdown" options="your order,your delivery,your refund"]
This is what it looks like for an agent:
Advanced use case: with all options
A placeholder is never actually used, it just there as help for an agent (the light gray text on the image).
We will inform you about [type="dropdown" options="your order,your delivery,your refund" label="Selected a reason" placeholder="Select a reason..." default="your order"]
Agents will see this: