Toggle fields let's your agent decide to simply include or exclude a paragraph.
What you'll learn:
- What the configuration options are
- How to configure this field (for admins)
- a starter use case
- A use case with default not included comment
This field is created with the following configuration options
|label||Description above the field|
|default||boolean (true or false)||Whether the toggle is included, or excluded by default|
How to configure (for admins)
Simply paste these codes in the text-editor of a macro comment field. The codes don't work in the macro comment field yet. They will be fired when as a macro is applied to a ticket.
Starter use case
The most basic example out there. The first two lines will stay in sync, the last stays in sync, until it's changed by an agent.
[type="text" label="This will change all the others" default="Text" sync="true" group="text"]
[type="text" label="This will change all the others" sync="true" group="text"]
[type="text" label="This one won't change the others" placeholder="Placeholder..." default="Different Text" group="text"]
This is what it looks like for an agent:
Advanced use case: set default as false (not include)
This example allows active change by agent to include the part of the comment.
Thank you for your response.
[type="toggle" label="Include disclaimer" default="false"]Please be aware this e-mail may not be distributed to a third party.
If this email wasn't intended for you, please delete the email.[/]
Agents will see this: