A one time secret field is a burner note, that uses the wonderful service at onetimesecret.com. A burner note is a note that is saved at an encrypted place, that can only be viewed once and within a certain time frame before it's deleted.
What you'll learn:
- What the configuration options are
- How to configure this field (for admins)
- a starter use case
This field is created with the following configuration options
|type||ots||yes||One time secret field|
|ttl||no||Defaults to 3600 seconds, time for burner note to be deleted.|
|passphrase||Password to open the burner note. This is optional|
|default||Default text for the link|
How to configure (for admins)
Simply paste these codes in the text-editor of a macro comment field. The codes don't work in the macro comment field yet. They will be fired when as a macro is applied to a ticket.
Starter use case
The most basic example out there. No more copy-delete-replace bold text from a macro. Directly start typing to insert the text needed for this specific response. To configure a single line text field simply use this shortcode:
This is what it looks like for an agent:
Advanced use case: with all options
A placeholder is never actually used, it just there as help for an agent (the light gray text on the image).
[type="ots" ttl="3600" passphrase="open sesame" default="top secret"]