1. Sparkly
  2. GDPR: Search & Destroy
  3. Introduction

Feature Requests

Sebastiaan

05 August 2019 14:38

Here we collect all the feature requests we've gotten, and put them in a non-ordered list.

✌️Need a feature that GDPR: Search & Destroy currently doesn't have?

Simply let us know here.

When we believe it fits the intended goal of the app we usually ask for a small compensation fee, to make sure we are developing something that will be used.

We decide this case-by-case, but usually a deal like that looks like:

  • Additional settings/requirements x needed
  • 12 month (app usage) commitment, paid upfront

💡Example feature requests (not a roadmap)

Be aware, this is not a roadmap, these are samples we received from various clients.

Delete users (€)

Search for users, even if they don't have tickets.

Anonymize ticket properties when ticket is closed (€€€€)

Instead of deleting tickets, anonymize specific information on a ticket. Specifically when a ticket is closed.

Automatically remove attachments on a ticket (€€€)

Removed all attachments on a ticket, or attachment on comment that was marked with a tag.

Automatically redact some or all comments on a ticket (€€€)

Be able to redacte some or all comments on a ticket

✅ Completed feature requests

Schedule deletion in background of admin (€€€€)

Allows to run the deletion process in the background of admin, instead of waiting for it in the UI.

Single delete a batch of tickets (€€)

Delete all tickets from a search query, until there are no more tickets.

 

Articles in this section

How does GDPR: Search & Destroy work?

Release Notes

Feature Requests

Sparkly is upgrading the workplace for Service Teams by building apps exclusively for Zendesk.

Apps

Macro Assistant GDPR: Search & Destroy Voucher Code Shredder Pro Skipper

Contacts

support@sparkly.zendesk.com