Import users for a Proactive Campaign

Step 1 - Upload file & Map Fields

1. Click on Choose file.
2. And select your CSV file, make sure it is UTF-8 Formatted.
3. Map your columns to the proper Zendesk fields.
4. If you don't want to import a column, select Skip field.
5. Once you've filled in on Zendesk Fields, click Next.

Step 2 - Preview results

1. Preview all the rows.
2. Check the first row, to see it actually is the same as your first row.
3. Check the last row, to make sure all records are imported.
4. Optionally check the number of users that will be imported. 
5. Click Next and wait for import process to finish.