Quick start - Introduction to the GDPR: Search & Destroy interface

The GDPR: Search & Destroy app serves 1 purpose; custom deletion of users & tickets. It is possible to execute a 1 time deletion process or set-up a recurring deletion process.

In this introduction you will learn how to use the user-interface.

When opening the app, you immediately have the option to add a task. Creating a task is basically the same as setting up a rule in order to execute a ticket deletion process. You can set up this rule based on your specific needs.

Actions

Under actions you can click on Search Query to create your first task.

You will then be redirected to the page where you can insert your query

The search query functionality works with the same logic, as Zendesk's native search functionality.

Once you have inserted your query you will be able to see the tickets and process the deletion.

You will then be prompted with a screen which will allow you to apply the following settings.

• Give your task a name
• Select an action
  • You have the option between three different deletions.

    Delete Ticket

    When applied, the ticket will be deleted but the user will remain untouched.

     

    Delete Ticket & Ticket requester

    The ticket requester and the ticket will be deleted but only if the ticket requester has 0 other tickets.

     

    Delete Ticket requester & delete tickets.

    When applied both all related tickets to the client and the ticket requester will be deleted.
• Would you like to set-up a recurring task?
  • If you check "Recurring" the task will then automatically saved.
• Do you want to permanently delete?
  • In practice, when permanently delete is clicked, a hard delete is performed. The data will immediately be deleted.
  • When permanently delete is not checked, a soft delete is performed. This means the data will be stored for 30 days on Zendesk servers but will not be accessible for you the end user anymore.

Click confirm in the bottom right corner to execute the deletion process.

Activity

Current Queue

The Current Queue will give you an overview of what is going to be executed in the future or what is currently running.

History

By clicking on the History you can get an overview of everything that has been executed in the past. It might also be beneficial to share this information with your data security officer.

Settings

Tasks

Under Tasks you can have an overview of all your active and inactive tasks. It is also possible to edit or remove an existing task.  Also, you have the option to create a new task.