Whether you are a software company, E-commerce platform, or do business in Finance. Almost every company in every industry has to be prepared for a potential outage. Possible scenarios are logistical mistakes, DDOS attacks, or servers that are down.
When your company experiences some sort of outage, it's likely that it also affects your clients. When customers are affected it's necessary to have a system in place to inform them on an immediate basis. In case you don't have such a system in place, Proactive Bulk Tickets helps you set up a process like that.
Software companies normally update their service on a continuous basis. It is inevitable that sooner or later new updates are being launched full of mistakes leading to an outage.
The service is disrupted and if you have a streamlined process, your tech team will be notified and will start working on a fix as soon as possible. Sometimes it is not possible to quickly undo the iteration.
For this type of situation, you'd like to use our Proactive Bulk tickets app in order to inform the users on what's going on. Simply import a CSV file with the users you'd like to inform and either create a new message or use a template to inform your clients.