When opening the app you immediately have the option to add a task. Creating a task is basically the same as setting up a rule in order to execute a ticket deletion process. You can set up this rule based on your specific needs. In this case we would like setup a task that automatically deletes the tickets after 12 months.
The search query functionality works with the same logic, as Zendesk's native search functionality.
Before you start using the app, it's important to know how Zendesk handles deletions.
Setting up a default retention plan is the most common use case for GDPR: Search & Destroy.
You can set this up by following these 2 steps.
- Create query/task: solved<1years status:closed
- Select action: Delete ticket & delete ticket requester
- This will ensure that the ticket requester is not deleted if the ticket requester has created a ticket within the last year.
- Make sure that Recurring is checked when you process the task
