How do Shortcuts work for me?

Shortcuts allow your agents to open up your Business Systems with one click.

  • MailMerge customer data in realtime, for example: search your system based on the requester's email address
  • Open up in the same window, or start a new tab to find something in your Help Center
  • View contracts in your external system, by finding contract ID in the message of the requester

Some screenshots

Configuring Shortcuts

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Adding a new Shortcut

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Agents view

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Articles in this section

Everything you need to know about Shortcuts for Zendesk

Introduction to the Shortcuts interface

How do Shortcuts work for me?

Release Notes