Shortcuts
Getting Started
Everything you need to know about Shortcuts for Zendesk
Introduction to the Shortcuts interface
How do Shortcuts work for me?
Release Notes
Examples
Quickly view CC-ed tickets of this user
How do you open up a Stripe customer?
Search and open an order in your e-commerce platform
Open up your own backoffice software
For Experts
Zendesk placeholders
If.. then.. else
Regular Expressions
FAQ
How can you use conditions?
What are the benefits of using Shortcuts for Zendesk?
Do you need an API integration with an external system?
What's the difference between a bookmark and Shortcuts?
How is the data of the external system secured?
Which data does Sparkly store?