Introduction to the Shortcuts interface

These steps will exactly show you how you can start using the app.

1. Open the Shortcuts app

By clicking the new icon that pops-up after enabling the app on the left side of your Zendesk interface..

2. Dashboard

The Shortcuts Dashboard serves the following purpose:

1. Overview of the Usage
   • Number of created Shortcuts
   • Number of clicks for all Shortcuts in the past 7 and 30 days.
2. Help you to get in touch with a Sparkly Agent for either
   • Expert advice
   • Billing changes
   • Subscription changes

Admin Overview of Shortcuts

The Shortcuts page shows an overview of all existing Shortcuts.

It is possible to manage the Shortcuts by category under:

• Tickets
• Users
• Organizations

From the perspective of the Agent you can switch between category

Add a Shortcut

When the add Shortcut button is click, the configuration screen opens up.

• Functionality
  • Name — Will be visible to agent and looks like this
  • URL — insert link (For an example click here)
  • Color of the link that's visible for the agents.
• Change the way the button looks
• Behavior
  • Open link in new window or make use of a pop-up
  • Set group restriction(s)
  • Set button visibility options

Shortcut App Settings

The app also has an additional setting. This setting allows to control who can create and manage Shortcuts.