Please not the following:
It might be the case that you are using the free version of the shortcut app and that you are unable to create a working Shortcut because your subscription is limited. For an overview of the differences in the subscription please click here(link to marketplace)
If you need help with one of the following scenario's this is the help article for you.
1. You do not know how you can use the shortcut app in a way that it optimizes your specific support processes.
Link to example help articles
2. You need help with the search query of your external platform
Most online platforms use a .... search format that generates a unique URL. There often is an easy way how you can find this unique search URL. Below you will be given an example of how to reach this URL.
Step 1. Go to the homepage / search page of your external system and register the URL
Step 2. Enter a "Test" text in order to learn the search format.
Step 3. Remove the inserted search text and the URL that remains is the base you need for your shortcut.
Once you have completed these simple steps you can use the Zendesk placeholders to complete your Shortcut link.
3. You need help with advanced technical implementation
Please have a look at our Advanced implementation Help articles in our Experts section or contact support@sparkly.dev and share with us the following information.
1. Share with us your workflow and the requested shortcut(s) you are trying to create?
2. Share the specific URL that you tried to insert during the initial implementation attempt.