This month’s release notes include:
Fixed/Updated
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Macro Suite
- Fixed a bug where the Plain-text action in Macros wouldn’t open anymore during Macro editing.
- Fixed a bug where the Plain-text action in Macros wouldn’t open anymore during Macro editing.
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Shredder
- Fixed an edge-case scenario where a Suspended ticket with an attachment and without any email content couldn’t be recovered.
- Table columns are now sticky, navigating back and forth to Shredder creates a more seamless experience.
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Voucher Code
- Implemented a restriction for (a recently announced) limit on the Legacy Custom Objects Search API. Preventing endless loading on list pages for admins.
New
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Introducing CC for Proactive Bulk Tickets
Introducing the ability to group tickets with CC by for campaigns. You can set a default requester and select who will be CCed on the ticket. This feature works for user search, organization search, and imports. It is available for Enterprise subscriptions.
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Adding Snippets to Shortcuts
Introducing a new feature for Shortcuts: Snippets. With Snippets, you can easily add type-to-complete rich-text content to your tickets, allowing your agents to quickly insert pre-written text such as meeting links, company information, or disclaimers. This feature helps agents work more efficiently and deliver consistent messaging to your customers.
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Announcing Locale Management and Dynamic Content in Macro Suite
With the new capabilities you’re able to activate any possible language in Zendesk Support. As well as bulk manage Dynamic Content items, by language and/or by item. Wrapping up with Dynamic Content import and export.
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Improved rich-text editor for all apps (Macro Suite, Proactive Bulk Tickets, Shortcuts)
Improving rich-text has been on our wishlist for a long time. The new editor enables us to support more scenarios and improve performance during use.
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Introduction of the rich-text placeholders helper (Proactive Bulk Tickets, Macro Suite)
The first addition to the new rich-text editor. Introducing the placeholders helper. It’s easier to use, search across ticket-, organization- and user fields as well as Dynamic Content and Campaign Placeholders.
View on the Zendesk Marketplace →
Next release note: Friday the 29th of Sept.
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