This month’s release notes include:
Fixed/Updated
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Macro Suite
- Added a category dropdown to better group Macros
- Fix for showing correct group restricted Macros on Manage Macros
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Proactive Bulk Tickets
- Fixed an issue when Legacy Custom Objects isn’t available
-
Shredder
- Added warning on Advanced Recovery and the executing order of the rules
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Exporter
- Fix for exporting Talk records by the API changes
New
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Search & Replace content in Macros in a single step
With a single step you can now search content in your Macros, and replace it with value. Works for titles, descriptions and content.
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Set CCs and Message templates in Proactive Bulk Tickets
With our latest feature you can now pre-set the message to send with a template as well as the CCs grouping for a campaign.
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Introducing a new location for your shortcuts
The top bar is now available to configure your Shortcuts. Previously only Ticket-, user- and organization sidebar were available. No without even opening a ticket open quickly link to you business systems.
View on the Zendesk Marketplace →
Next release note: Friday the 24th of Nov.
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