This month’s release notes include:
Fixed/Updated
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Shortcuts
- Fix for regex pattern not accepting some characters
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Proactive Bulk Tickets
- Improved progress bar (loading)
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Macro Suite
- Fix for persistent table column headers on Dynamic Content after navigating between pages
- Added confirmation notification with a link for when a Macro is saved
- Improved HTML rendering on the preview of Macro Agent Assist fields
- Fix when agent applies more than 3 Macros containing Agent Assist fields
- Fix for Macro Usage events to always save again
- Improved visibility of restriction column, now shows 'everybody' when no restrictions apply
- Fix for inline images to retain width/height in Agent Assist WYSIWYG after a Macro update
- Fix to enable Dynamic Content save button when other types are selected
- Improved performance progress bar (loading)
- Fix to enable special HTML characters on input fields in Agent Wizard
- Fix for displaying 'empty categories' when toggling from raw to normal mode in Macro editor page
- Fix for immediately showing recently added categories in the Macro edit page
-
GDPR: Search & Destroy
- Improved progress bar (loading)
- Fix for disconnected checkbox when toggle was toggled more than three times
- Fix to enable process button on searching tickets or users, without having to click search again
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Voucher code
- Fix for creating missing custom object types if they don't exist
-
Shredder
- Improved progress bar (loading)
- Fix where progress bar was loaded multiple times unnecessary.
-
Exporter
- Dropdown choices performance and stability improved across entire app
- Improved progress bar (loading)
New
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Macro list support multi-locale (multi language)
When using Dynamic Content as titles for Macros, the Dynamic Content placeholders now show as the title, also working with the expanded category selector when creating and editing Macros
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Custom actions now available on Agent Assist fields
Before today you could only add a tag based on a dropdown/multiselect. This feature is now expanded to support many more options to add actions to an agent's choice, like status, assignee, custom fields and more.
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Added Guide Segments to use in Proactive Templates
When using Proactive Bulk Tickets it's now possible to pre-choose any Guide Segment in the Templates (pre-defined campaigns) of the app.
View on the Zendesk Marketplace →
Next release note: Friday the 29th of Dec.
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